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pricing
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On-Demand Call Center
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Cost: $US38.00 per month, per user
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Includes:
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- Skills-based routing
- Dynamic Greetings, Delay Announcements and Music in Queue
- After-Hours Treatments
- Voicemail / email integration
- CRM integration
- Google Apps integration
- Web Click-to-Call / Chat
- email Click-to-Call /Chat
- Callback in Queue – queue your customers on your website!
- Callback - system will automatically call your customers back
- Call Button Generator – advertise your business presence anywhere on the web
- Call Lobby – queue callers on your website!
- Dynamic Visual and Audio Queue Messaging
- Supervisor Realtime Display
- Comprehensive Reporting package
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Local, national and toll-free numbers in over 30 countries! *, **
Includes Chat Contact Center!
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- Dynamic and Embedded Chat Window modes
- Allows agents to receive and process multiple simultaneous chats
- Media-blending – agents can be configured to take any combination of chat and audio calls
- Auto-chat response – OnState Chat Robot automatically prompts customers for data and provides informational responses
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Virtual PBX
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Cost: $US15.00 per month, per user
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Includes:
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- Unlimited Inbound Calls*!
- Personal Queue – allow callers to wait for you – no more phone tag!
- Auto-attendant – assign extension numbers to various individuals/departments
- Custom Greetings – record your own greetings and announcements or choose professional voices
- Direct Dialing and extension number dialing – provide a single # for the entire company and individual numbers
- Voicemail / email – all voicemail is unified with your email inbox
- Presence Routing – send calls to where you are – PC, mobile phones or landlines
- Phone numbers available in over 30 countries (*, **)
- Click-to-Call – web site integration
- Google/Yahoo/Zimbra/Skype integration – works with IM and messaging systems
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Outbound Dialer
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Cost: $US15.00 per month, per user** (option for On-Demand Call Center)
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Includes:
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- Skills-based Dialing
- List Management
- Reporting
- Import/Export
- Call Dispositioning
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Call Logging and QA
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Cost: $US15.00 per month, per user
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Includes:
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- On-demand central repository for conversations
- 10GB storage
- Integration with Salesforce, Yahoo/Zimbra, Google
- Audio-tagger – add tags to conversation elements for future search and review
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* A set-up fee may be required
** Additional Skype and carrier charges may apply
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