OnState FAQ - The five questions posted most recently:

Is it possible to generate a push of a URL when a call arrives with call data included, aka 'screenpop'?

Mon, 22 Oct 2007 18:39:05 GMT

Yes, it is possible to push a URL for an inbound call. One example of this is our integration with Salesforce.

What about the French version of OnState? Can you give us a date? Thank you.

Tue, 25 Sep 2007 20:23:06 GMT

The French version of the Call Lobby is available with the current release. The Call Lobby is the customer-facing interface. Our chat questions can also be customized to display in French.

How can I change the text (and language) of the customer (caller) windows (Call Lobby). I would like my client to have all this in French. Is it possible ?

Mon, 27 Aug 2007 18:56:31 GMT

Currently the text and language for the Call Lobby cannot be changed. However, multi-language support is an important feature that we plan to have in the future.

Can you give me some idea of what pricing is like?

Tue, 07 Aug 2007 13:08:52 GMT

Pricing starts at $30 (US) per agent, per month. Click here for more details.

Does this software support any powerdialer for outbound marketing purposes? In our case we have some client-data and want any free agent of project x to be connected automatically with potential customer y of project x. Thanx!

Mon, 06 Aug 2007 19:42:49 GMT

The software currently does not support powerdialing, however, with special integration from OnState it would be possible to set up outgoing calls as you describe.