From CRM solutions to office productivity suites, every day more and more businesses are casting aside traditional software solutions for more convenient and affordable cloud-based services. Now its the call center’s time.
Posts Tagged ‘Virtual Call Center’
Best Practices When Using OnState
If you are an OnState call center user and you log into the OnState Anywhere application every day. Here are our best practice suggestions: State Settings • Monitor your state • Change to “Not Ready” so you won’t be Forced Off • Reset your state to Ready after a Force Off Logging Out • Use the “Log Out” link [...]
Spring ’10 Release Notes
Below are the release notes for the OnState Supervisor application, which was introduced into production on June 18, 2010. Changes are listed following the menu options. Status tab Live Monitoring Enhancements In the User Summary display, the total number of people logged into the system is now shown. Also, the icon for people who are [...]
SaaS, CaaS, Hosted, On-Demand Virtual Call Center. What’s it all mean?
What is a SaaS, CaaS, hosted, on-demand, or virtual call center?
OnState March ’10 Release Notes
OnState is pleased to announce two new major features this month. Both initiated by customer demand. They are (1) transfer to an outside number and (2) silent monitoring. This month’s release also includes an improvement to ring timeout behavior. NEW FEATURES Transfer to PSTN – Transfer to PSTN allows OnState users to transfer their calls [...]
