OnState transforms Skype Mobile from a consumer-oriented, peer-to-peer application into an integral component of a customer-facing business communications system.
Posts Tagged ‘Skype virtual PBX’
New Tooltips to Troubleshoot Skype Integration
OnState Anywhere now includes a new feature which informs the user if they are fully integrated with Skype. For users who will be taking calls on Skype, one of three icons will be displayed to the right of their username. Placing the cursor over the icon opens a tooltip that briefly describes the current state. [...]
On-Demand Call Center and Virtual PBX Spring ’09 Release Notes
OnState’s Spring 2009 software release includes a major new component for viewing account information. It also includes the beta release of OnState Mobile for use in cell phones as well as several feature enhancements. Coming May 1, 2009.
Outbound Dialing Now Available on OnState Anywhere
With our latest release of OnState Anywhere, users can now make outbound calls directly through the application. Regardless of the browser or device the agent is using, simply select the “Make Call” option and enter the desired phone number. It’s that easy! Currently only North American phone numbers are allowed, but other countries will be [...]
Example of an OnState Subscriber
The OnState service adapts to a multitude of customer scenarios. Some customers subscribe mainly to utilize our phone system, others for our integration with Salesforce.com, a growing number of customers use our outbound AutoDialer with or without call recording, and we have many Skype users around the world taking advantage of our virtual PBX. To [...]
