If you are an OnState call center user and you log into the OnState Anywhere application every day. Here are our best practice suggestions: State Settings • Monitor your state • Change to “Not Ready” so you won’t be Forced Off • Reset your state to Ready after a Force Off Logging Out • Use the “Log Out” link [...]
Posts Tagged ‘Skype Call Center’
Spring ’10 Release Notes
Below are the release notes for the OnState Supervisor application, which was introduced into production on June 18, 2010. Changes are listed following the menu options. Status tab Live Monitoring Enhancements In the User Summary display, the total number of people logged into the system is now shown. Also, the icon for people who are [...]
Web Workers and Skype
Web workers are showing companies how they want to communicate and collaborate.
Skype on Verizon Wireless Smartphones
OnState transforms Skype Mobile from a consumer-oriented, peer-to-peer application into an integral component of a customer-facing business communications system.
OnState Jan ’10 Release Notes
OnState’s January 2010 product release includes support for several new features including Gtalk chat, more flexible prompt menus, configurable ring timeouts, an external routing server API, and settings to limit maximum number of simultaneous chat calls. It also includes several product enhancements and a few bug fixes. NEW FEATURES Support for Google Chat – In [...]
