From CRM solutions to office productivity suites, every day more and more businesses are casting aside traditional software solutions for more convenient and affordable cloud-based services. Now its the call center’s time.
Posts Tagged ‘on-demand call center’
Best Practices When Using OnState
If you are an OnState call center user and you log into the OnState Anywhere application every day. Here are our best practice suggestions: State Settings • Monitor your state • Change to “Not Ready” so you won’t be Forced Off • Reset your state to Ready after a Force Off Logging Out • Use the “Log Out” link [...]
Spring ’10 Release Notes
Below are the release notes for the OnState Supervisor application, which was introduced into production on June 18, 2010. Changes are listed following the menu options. Status tab Live Monitoring Enhancements In the User Summary display, the total number of people logged into the system is now shown. Also, the icon for people who are [...]
Preview of Spring ’10 Release Features
Later this month, OnState will be putting its next major release into production. Here is a sneak peek at some of the features you can expect to find. Multiple call delivery options per user. Instead of limiting a user to answer all calls on a single device, you now can enter multiple devices for each [...]
Companies Embracing Hosted Services Model
Businesses are increasingly embracing a hosted services model, as their capacity needs will depend on how robust the economic recovery is, and hosted services allow them to more easily ramp their capacity needs up and down without a huge cash layout for equipment.
