OnState’s Virtual Call Center and Virtual PBX solutions, available in the Google Apps Marketplace, are the perfect complement to Google Apps.
Posts Tagged ‘improve customer service’
Coupling Salesforce.com and OnState to Improve Interactive Customer Communications
OnState redefines phone system/CRM interworking with single integration point, true business value
Exploiting Google for Interactive Customer Communications
Google is transforming the ways in which many businesses purchase and consume office productivity software. With Google Apps, the company delivers a suite of practical communications and collaboration tools as an affordable cloud-based service. For just $50 per user per year, any organization can enjoy business-quality email, instant messaging, document and spreadsheet management and other [...]
Improving Customer Communications with Business Presence
Successful business managers are always looking for creative ways to enhance customer service and increase worker productivity. Improving customer communications is a quick and easy way to boost customer relations and make more efficient use of your workforce. Studies show that as many of 75% of business calls go directly to voicemail. Telephone tag wastes [...]
