OnState helps you improve customer satisfaction and increase worker productivity by connecting your customers to the right employee at the right time. Ideal for sales, service and customer support applications OnState is the perfect complement to your Cisco Unified Communications 500 Series system.
Posts Tagged ‘Business Presence’
Improving Customer Communications with Business Presence
Successful business managers are always looking for creative ways to enhance customer service and increase worker productivity. Improving customer communications is a quick and easy way to boost customer relations and make more efficient use of your workforce. Studies show that as many of 75% of business calls go directly to voicemail. Telephone tag wastes [...]
Cloud-Based Communications Services Breathe New Life into Legacy Phones Systems
Many executives feel like they aren’t getting sufficient value from their office phone systems. PBX maintenance prices keep going up, even as the system is used less and less. Today’s workforce relies on mobile phones and instant messaging as much as the office phone system. To make matters worse, office phone systems aren’t keeping pace [...]
