I wanted to take a few moments to highlight some of the new features in OnState. One of the advantages of utilizing an On-Demand, “cloud” or SaaS service such as OnState, is that you never need to update your applications or be concerned with managing patches. You are also guaranteed to have the latest and greatest as improvements that we or our partners make, are automatically added to your service offering.
Support for New Networks – SIP PBX and Call Centers
Most of you are aware of OnState as the provider of Skype Call Center and Skype PBX services. With our latest release, we now allow you to utilize SIP (voice over IP or VoIP) networks. Many of our larger clients utilize SIP networks for their speed and cost-savings and to allow for networking with their current systems.
OnState Anywhere
OnState Anywhere is our latest agent user interface. It has been designed to allow you to utilize any system for answering calls. You can now use your current phone lines, mobile phones, Skype, Google, Vonage, or SIP.
New SIP Softphone
As part of our new SIP offerings, we have partnered with Counter Path and now support a SIP softphone. Support for Google’s GTalk – The Google Talk (GTalk) PBX and Call Center We now allow you to use the GTalk client application to receive calls. Outbound calls initialed by our Auto-Dialer can also be answered with GTalk. At this time GTalk does not expose a dialpad for user initiated calls, so outbound calling is currently limited to auto-dialer calls. Stay-tuned on this topic though. We are continuing our work with Google and expect to add support for our business chat to GTalk as well. This offering is in limited-release currently. We are currently limiting this feature to implementations with > 10 users and who are current Google Apps customers.
Integration with Google Apps – Cloud-based Unified Communications (UC)
Voicemail messages can now be managed within GMail. For those of you not familiar with GMail, Google provides for very rich tagging and search. OnState has extended this to allow for you to tag the internals of a given voicemail, and then subsequently search based on the tagged content. Once we have completed our work with chat, the transcripts will be available and searchable within Google Apps.
Auto LogIn
The naming of this feature has been subject to much debate within our group. It is essentially used for PBX-only users that will not be participating in the call center. Joyce will be expanding on this in her posts in Joyce’s Corner.
Supervisor Enhancements A variety of improvements and additions have been made to the Supervisor to aid in configuration and management.
Thanks again for your support,
Pat
