OnState helps you improve customer satisfaction and increase worker productivity by connecting your customers to the right employee at the right time. Ideal for sales, service and customer support applications OnState is the perfect complement to your Cisco Unified Communications 500 Series system.
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OnState Eliminates Predictive Dialing Shortcomings – Enables More Effective Sales Campaigns
Predictive dialers are a staple of many outbound call centers. Originally conceived to address limitations with basic auto-dialer solutions, predictive dialers maximize the amount of time agents spend on the phone by automatically connecting them to “live” contacts. While useful in certain high volume cold-calling applications, predictive dialers aren’t well-suited for many other sales and [...]
Coupling Salesforce.com and OnState to Improve Interactive Customer Communications
OnState redefines phone system/CRM interworking with single integration point, true business value
Exploiting Google for Interactive Customer Communications
Google is transforming the ways in which many businesses purchase and consume office productivity software. With Google Apps, the company delivers a suite of practical communications and collaboration tools as an affordable cloud-based service. For just $50 per user per year, any organization can enjoy business-quality email, instant messaging, document and spreadsheet management and other [...]
Extending Cloud-Based Communication Solutions to Branch Offices
Cloud-based business communication services eliminate cost and complexity while improving customer service
