From CRM solutions to office productivity suites, every day more and more businesses are casting aside traditional software solutions for more convenient and affordable cloud-based services. Now its the call center’s time.
Posts under ‘Workforce Virtualization’
Web Workers and Skype
Web workers are showing companies how they want to communicate and collaborate.
Extending Voice and Collaboration To Remote Users Enables Virtual Workforces and Complements Telecommuting
On-demand Business Communications Services enable business continuity and virtual workplaces without expensive PBX retrofits or costly network upgrades
Assessing Your Teleworker Capabilities
As you explore teleworking capabilities, keep in mind a few recent findings.
Nothing But ‘Net — OnState and Bandwidth.com Offer True Virtual Call Center
Voice 2.0 Innovators: Pat Kelly of OnState
