From CRM solutions to office productivity suites, every day more and more businesses are casting aside traditional software solutions for more convenient and affordable cloud-based services. Now its the call center’s time.
Posts under ‘Virtual Call Center’
Web Workers and Skype
Web workers are showing companies how they want to communicate and collaborate.
Companies Embracing Hosted Services Model
Businesses are increasingly embracing a hosted services model, as their capacity needs will depend on how robust the economic recovery is, and hosted services allow them to more easily ramp their capacity needs up and down without a huge cash layout for equipment.
Infrastructure-Centric Business Communications Lag Behind a Service-Centric Approach
OnState offers its call center solution through SaaS, as opposed to a traditional infrastructure-centric approach.
Securing SaaS-Based Virtual Call Centers and Virtual PBXs
Virtual Call Center and Virtual PBX solutions that are based on SaaS are secure and resilient.
