The release on July 30 contained mainly bug fixes and performance enhancements that are not visible from a user perspective. However, there are a few changes and new features which are worth noting. SUPERVISOR CHANGES The biggest change is the introduction of scheduling to open and close skill queues and DNs (dialed numbers/chat names) including [...]
Posts under ‘Joyce’s Help Corner’
Midsummer Upgrade
OnState’s midsummer virtual call center software upgrade release notes.
Best Practices When Using OnState
If you are an OnState call center user and you log into the OnState Anywhere application every day. Here are our best practice suggestions: State Settings • Monitor your state • Change to “Not Ready” so you won’t be Forced Off • Reset your state to Ready after a Force Off Logging Out • Use the “Log Out” link [...]
Spring ’10 Release Notes
Below are the release notes for the OnState Supervisor application, which was introduced into production on June 18, 2010. Changes are listed following the menu options. Status tab Live Monitoring Enhancements In the User Summary display, the total number of people logged into the system is now shown. Also, the icon for people who are [...]
Preview of Spring ’10 Release Features
Later this month, OnState will be putting its next major release into production. Here is a sneak peek at some of the features you can expect to find. Multiple call delivery options per user. Instead of limiting a user to answer all calls on a single device, you now can enter multiple devices for each [...]
